1. Introduction
At ShinyNest, we take your privacy seriously. This Privacy Policy outlines how we collect, process, and protect your personal information when you interact with our website or use our cleaning services. We are committed to complying with all applicable data protection laws in the United Kingdom, including the UK GDPR. Our goal is to handle your data transparently and securely. This policy applies whether you are visiting the site, making an enquiry, or scheduling a service. By using our website or providing your information to us, you agree to the practices outlined in this document. If you do not agree, we recommend discontinuing use of the website. Updates to this policy will be reflected in this section.
2. What Data We Collect
We may collect a range of personal information, depending on your interaction with our website or services. This includes your name, email address, telephone number, preferred service type, and any details you provide through our contact form. We may also collect information about your use of the website through cookies and analytics tools (more on that below). The data collected is limited to what is necessary to fulfil your request or improve your experience. We do not collect sensitive personal data unless explicitly provided by you for a specific reason. All information is collected legally and fairly. You are not required to provide any data, but doing so may limit the availability of some services.
3. Why We Use Your Data
We use the data you provide to respond to your enquiries, process bookings, deliver cleaning services, and ensure consistent service quality. Your data also helps us understand client needs and improve our internal operations. We may use aggregated, non-identifiable information for analysis and service improvement. Personal information is never used for automated decision-making or profiling. We do not send promotional emails or marketing messages unless explicitly consented to. Our aim is to provide a reliable, personalised experience without overstepping privacy boundaries. Every data point we collect is tied to a specific function that benefits your service experience.
4. How We Store Your Data
Your data is stored using secure digital infrastructure with strict access control. We use secure servers and implement up-to-date encryption practices to keep your data protected from unauthorized access, loss, or misuse. Access to personal data is granted only to ShinyNest team members who require it to perform their duties. We review our data storage and protection policies regularly to align with industry standards. In case of any data breach, we follow a transparent reporting and resolution procedure. We do not store paper copies of user information. All storage is conducted digitally and encrypted wherever possible.
5. Sharing of Data
We do not sell, trade, rent, or otherwise disclose your personal information to third parties. The only exceptions include legal requirements (such as compliance with court orders) or when specific service partners (e.g. payment processors) require access to fulfill their role, and even then only with your consent. When working with any third party, we ensure they follow data protection standards equivalent to ours. We never share your data for marketing or advertising purposes. If you request a deletion or data review, we act promptly. Our core principle is confidentiality, and we apply this equally across all levels of service.
6. Data Retention
We retain personal data only for as long as necessary to fulfill its original purpose, or to meet legal and regulatory requirements. For example, if you book a service, your data will be retained for the duration of our business relationship and for a period required for audit and financial reporting. Once data is no longer needed, it is deleted securely and permanently. You may also request deletion at any time, unless legal requirements prevent us from doing so immediately. We review data stored on our systems on a scheduled basis to remove outdated or unnecessary records. Retention practices are regularly updated in accordance with data protection laws.
7. Cookies and Analytics
We use standard website cookies to improve user experience and to understand how visitors interact with our site. These cookies may collect information such as your browser type, time spent on each page, and how you navigated to the website. This data is anonymous and cannot be used to identify individuals. We also use analytics tools (e.g. Google Analytics) to observe traffic patterns and improve website usability. You can choose to disable cookies through your browser settings. However, doing so may affect how the site performs for you. We do not use cookies for advertising or retargeting purposes.
8. Your Rights
Under the UK GDPR, you have the right to access your data, request corrections, ask for deletion, and object to certain forms of processing. If you believe your data is being misused or stored inaccurately, you can contact us and request clarification or action. We will respond to all requests within the legally required timeframe. You may also request a copy of your data in a portable format. Exercising these rights is free of charge unless requests are manifestly unfounded or excessive. We support your full control over your personal information and aim to make the process simple and fair.
9. Policy Updates
This Privacy Policy may be updated occasionally to reflect legal changes or operational improvements. Any significant modifications will be clearly communicated on this page, and where applicable, we will notify users directly. We recommend reviewing this policy periodically to stay informed. By continuing to use the site, you accept the terms of the updated policy. All updates will carry a revision date at the top or bottom of the policy page.
10. Contact Us
If you have any questions about this Privacy Policy or the way your data is handled, you can reach us at:
📍 5-6 Park Cl, London SW1X 7PQ, United Kingdom
📞 +44 20 3905 1891